A package shows as delivered but you can’t find it. That can be confusing and frustrating. There are some simple first steps you can take that may help.

Why This Situation Matters

A missing package can cause delays and extra hassle. It may disrupt plans or mean you need to reorder something. Taking sensible steps early can save time and may make it easier to find the item or get help.

What to Do Immediately

1. Check the immediate area. Look around your porch, side doors, garage, and common drop spots.
2. Look for a delivery notice. A driver may have left a slip or photo showing where the item was placed.
3. Check tracking details. Look at the delivery status and any notes in the tracking page or app.
4. Ask people nearby. Check with household members, roommates, neighbors, or building staff.
5. Wait a short time. Sometimes delivery records update before the package is actually left. A short wait may help.
6. Check any cameras you have. If you have a doorbell or security camera, see whether it recorded the delivery.

Things to Avoid

• Confronting someone aggressively. Approaching people in anger can make things worse.
• Posting private details online. Avoid sharing home addresses or personal info when asking for help.
• Climbing or risking injury. Don’t put yourself in danger to look for a package.
• Assuming it is destroyed. Don’t throw away tracking info or receipts before you have more facts.

What to Do Next

Keep a short record of what you checked and when. Contact the delivery service by using the tracking page or support channels and report the missing package. Contact the seller or the place you ordered from to let them know. Save screenshots of tracking info and any photos or notes you have. Monitor the tracking for updates and check back in with neighbors or building staff.

When to Get Help

Help may be appropriate if the package does not appear after a reasonable time or if you suspect it was taken. You may want to contact the delivery company’s customer support or the seller for a missing-item inquiry. If you live in an apartment, your building manager or front desk may be able to help. If you believe the package was stolen, contacting local non-emergency police may be an option.

Quick Summary

• Check nearby drop spots and any delivery notice calmly.
• Ask neighbors and check tracking before assuming the worst.
• Contact the carrier and seller with your tracking details if it stays missing.
• Seek further help if the issue continues or you suspect theft.

About the Author

Situation Guide Editorial Team

The Situation Guide editorial team writes clear, practical guides for common real-world situations. Content focuses on safe first steps, plain-language explanations, and helping readers recognise when professional help may be appropriate. This guide provides general information only and is not a substitute for personalised professional advice. Specific circumstances can vary.