You opened a delivery and one item is missing. That can feel confusing and frustrating. There are sensible first steps you can take to sort it out.

Why This Situation Matters

A missing item can slow plans or cause inconvenience. It may mean you need a replacement or a refund. Taking a few calm steps early can save time and make it easier to fix the problem.

What to Do Immediately

1. Stop and look carefully — Check the box, packing materials, and any inner compartments. Small items can hide in padding.
2. Compare to your order — Look at the packing slip or order confirmation to see what should have been included.
3. Check the delivery area — Look around where the package was left. Items may be nearby or in a separate bag.
4. Take photos — Photograph the package, labels, and what you did receive. Photos may be useful later.
5. Keep everything together — Keep the box, packing materials, and received items in one place until the issue is resolved.

Things to Avoid

• Throwing away packaging — Tossing the box or labels may make it harder to report the issue.
• Using incomplete items — Using a product before confirming missing parts may complicate returns.
• Posting angrily online first — Public posts can be tempting but may slow resolution if you haven’t contacted the seller.
• Starting a chargeback immediately — Contacting the seller first may solve the issue faster and with less hassle.
• Assuming it will fix itself — Waiting too long to check may reduce options for replacement or refund.

What to Do Next

Give the seller or delivery company time to respond. Check the seller’s help pages or your order messages for guidance on missing items. When you contact support, be ready with your order number, a short description, and the photos you took. Keep a note of any messages or reference numbers you receive. If the seller offers a replacement or refund, confirm how and when you will get it.

When to Get Help

Help may be appropriate if the item does not appear, the seller does not respond, or the situation keeps happening. You may contact the seller’s customer support or the delivery service that handled the package. If payment issues arise, your payment provider may be able to advise. If a package looks tampered with or unsafe, you may choose to report that to the delivery company or local authorities for advice.

Quick Summary

• Check the box and packing list before doing anything else.
• Take photos and keep the packaging together.
• Contact the seller or delivery service with your order details and photos.
• Seek further help if the issue continues or if you have safety concerns.

About the Author

Situation Guide Editorial Team

The Situation Guide editorial team writes clear, practical guides for common real-world situations. Content focuses on safe first steps, plain-language explanations, and helping readers recognise when professional help may be appropriate. This guide provides general information only and is not a substitute for personalised professional advice. Specific circumstances can vary.