You got a package that is meant for someone else. That can be confusing and a bit frustrating. There are sensible first steps you can take to sort it out.

Why This Situation Matters

A misdelivered package can cause small disruptions. The intended person may miss an important item. Leaving a package where it is may make it harder to fix the problem later. Taking a few careful actions now may reduce hassle for everyone.

What to Do Immediately

1. Check the label — Look at the name and address on the box to confirm it is for someone else.
2. Do not open — Keep the package sealed so you do not change its condition.
3. Compare with others at your address — See if a neighbor, roommate, or building resident has that name.
4. Look for a delivery note — Check for a slip left by the carrier with pickup or redelivery info.
5. Move to a safe spot — Place the package somewhere dry and out of the way while you figure it out.
6. Take a photo — Photograph the label and condition of the package for your records.

Things to Avoid

• Opening the package — Opening can make it harder to return or claim.
• Leaving it outside — Leaving it exposed may increase the chance of damage or loss.
• Altering the label — Don’t mark, cover, or remove the original address label.
• Handing it to a stranger — Avoid giving the package to someone who cannot verify their identity.
• Posting personal info online — Don’t share full tracking numbers or addresses in public posts.

What to Do Next

Watch for a redelivery attempt or updates from the carrier. Check tracking information if you have a number. If you live in a building, tell the property manager or front desk. If you know the intended recipient, you may let them know and arrange a handoff. Keep your photos and notes in case you need to explain what happened.

When to Get Help

Getting help may be appropriate if the package is not picked up, if it looks damaged, or if you are unsure about the contents. Contact the delivery service’s customer support or the seller for guidance. In shared buildings, your building manager or front desk staff may be able to assist. If the situation continues or feels unsafe, consider asking a local office of the delivery service for support.

Quick Summary

• Check the label and keep the package sealed.
• Move it to a safe place and take a photo.
• Contact the carrier, seller, or building manager if needed.
• Seek help if the issue continues, worsens, or involves uncertain contents.

About the Author

Situation Guide Editorial Team

The Situation Guide editorial team writes clear, practical guides for common real-world situations. Content focuses on safe first steps, plain-language explanations, and helping readers recognise when professional help may be appropriate. This guide provides general information only and is not a substitute for personalised professional advice. Specific circumstances can vary.