Your flight has been cancelled or you just learned it may be cancelled. This can feel confusing and stressful. There are a few sensible first steps you can take right away.

Why This Situation Matters

A cancelled flight can disrupt plans and cause extra time at the airport. It may lead to missed connections, added expenses, or changes to hotel or ground transport plans. Taking calm, early steps can reduce hassle and keep options open.

What to Do Immediately

1. Check official notices — Look at the airline app, email, or text messages for the latest update. This may explain the reason and show rebooking options.
2. Look at airport displays — Check the departure boards or screens at the gate for real-time status. These often match staff information.
3. Keep your documents handy — Hold on to your boarding pass, ID, and booking confirmation. You may need them when talking to staff.
4. Speak with airline staff — Go to the airline desk or customer service line. Staff can explain options and may be able to rebook you.
5. Take screenshots and notes — Photograph screens or messages and note names, times, and what staff tell you. This can be useful later.
6. Pause on new purchases — Try not to buy a replacement ticket or other major services until you know what the airline offers. Options may be available.

Things to Avoid

• Panic-buying a new ticket — Buying another ticket right away may cost more and complicate refunds.
• Leaving before checking options — Walking away can close off rebooking or assistance that may be available at the airport.
• Arguing with staff — Getting angry often slows things down and may reduce helpful responses.
• Sharing private details with strangers — Only give personal or payment information to official airline or airport staff.
• Assuming automatic refunds — A refund may be possible, but rules can vary. It may help to ask rather than assume.

What to Do Next

Watch the airline app and airport screens for updates. Ask staff about rebooking, standby lists, or vouchers for meals or hotels. Keep receipts for any extra expenses you pay out of pocket. If you booked through a travel agent or travel company, contact them for help. Consider alternative routes or nearby airports if the delay is long.

When to Get Help

Help may be appropriate if the issue continues or you can’t get a clear rebooking option. Contact airline customer service, the airport help desk, or your travel agent for support. If you have travel insurance or a card with travel protections, you may contact that provider for guidance. If safety or security concerns arise, speak to airport security or staff right away.

Quick Summary

• Stay calm and check official airline messages.
• Keep tickets and ID ready and talk with airline staff.
• Take notes and receipts for any extra costs.
• Seek help from airline staff, your agent, or travel protection if the problem continues.

About the Author

Situation Guide Editorial Team

The Situation Guide editorial team writes clear, practical guides for common real-world situations. Content focuses on safe first steps, plain-language explanations, and helping readers recognise when professional help may be appropriate. This guide provides general information only and is not a substitute for personalised professional advice. Specific circumstances can vary.